Stake Online Rewards FAQ
Most frequently asked questions:
Stake Online Rewards is the network behind 29 award winning online casinos. When you sign up at any of these 29 online casinos, you automatically become a member of both the casino you joined and Stake Online Rewards. You can view Stake Online Rewards as the umbrella spanning all Member Casino brands, guaranteeing top online casino quality from a name trusted in the industry for more than 20 years.
Becoming a member of a Stake Online Rewards casino is extremely simple. Just select from this list of Stake Online Rewards member casinos and get ready to begin the fun.
Our casinos can be played by downloading the casino software, through in-browser play, or on mobile/tablet devices - the choice is yours!
In addition, one of the best things about playing at Stake Online Rewards is that once you have an account, you can enjoy gaming on whichever platform you prefer!
Download - Play on your PC after installing the software of the casino you choose.
Benefits - Pick from over 1000 thrilling games, experience HD graphics, premium sound effects, and convenient access to details about promotions, the Time Of Your Life Sweepstakes, your Stake Online Rewards account and more.
In-browser play - Play directly from your Internet browser.
Benefits - No need to download any casino software; simply play in the browser you prefer! Enjoy the newest and most popular games featuring HD visuals and outstanding sound effects.
Mobile - Play anywhere using your mobile and/or tablet device.
Benefits - Access over 1000 games while on the move and enjoy all your favourite Stake Online Rewards features including updates on the latest promotions, the Time Of Your Life Sweepstakes and more.
When you register at one of the 29 online casinos managed by Stake Online Rewards, you receive a Casino Account specific to that casino, along with a Stake Online Rewards Account. If you join another Stake Online Rewards Member Casinos, your Stake Online Rewards Account will also be connected there. Consider your Stake Online Rewards account as one central location where all your Bonus Money from wagering at any of the 29 Member Casinos gathers.
You are free to join and benefit from the free sign up bonuses at any of the 29 Member Casinos, knowing that all your wagering will earn you VIP Points.
The more you wager, the more 'VIP Points' you collect. You can also gain VIP Points from regular email promotions delivered straight to your inbox. VIP points may be redeemed as free casino credits to play games at any of the Stake Online Rewards Member Casinos. These points never expire, so redeem them whenever you feel like playing for free! You can even accumulate VIP points while using your bonus credits!
As long as you have at least 1,000 points in your Stake Online Rewards Account, you can redeem them at any time instantly.
Based on the currency you use and the type of game you choose, VIP Points are earned at varying rates:
| Game | VIP Points Earned for every 10USD wagered |
|---|---|
| Slots | 1.0 |
| Table Games | 0.5 |
| Roulette | 0.5 |
| Video Poker | 0.1 |
| Blackjack | 0.1 |
| *Wagers on all tournaments and Aces Video Poker do not qualify for VIP Points. | |
You can view your balance or redeem your VIP Points at any time using 2 options:
- Inside your Casino Lobby - once your Casino loads, click the green Stake Online Rewards tab located at the top of your Casino Lobby.
- On your Mobile Phone or Tablet - after loading your Casino, tap the 'Promotions' button at the bottom of your screen.
Once you have collected more than 1,000 VIP Points, you may begin redeeming them for casino credits whenever you choose.
- If you downloaded the Casino:
Click the green Stake Online Rewards tab inside your Casino Lobby and then select the 'Redeem My Points' button. - If you are playing on your Mobile or Tablet:
Open the Promotions Page and tap on 'Redeem Now'. - If you are playing via your Internet Browser:
Click the green Stake Online Rewards tab in your Casino Lobby and then choose the 'Redeem My Points' button.
Your Bonus Credits should appear in your account within 5 minutes, however please allow up to 2 hours.
The Stake Online Rewards Loyalty Program works much like an airline rewards program, rewarding you for your loyalty. The more you play at a Stake Online Rewards Member Casino, the higher you can advance within the Stake Online Rewards Loyalty Program. The higher your Status in the Stake Online Rewards Loyalty Program, the more exceptional benefits you will unlock!
Each time you place wagers at a Stake Online Rewards Member Casino, you earn both VIP Points and Stake Online Rewards Status Points. For every 50 VIP Points earned, you receive 1 'Status Point'. The total number of Status Points you accumulate defines your Status Level within the Stake Online Rewards Loyalty Program.
Advancing to the next Status Level is easy - the more you play, the further you progress! You will maintain the same Status Level across every Stake Online Rewards casino you play at, so your benefits follow you wherever you go.
After reaching a new Status Level, you are guaranteed to keep it for the remainder of the current month and the entire following calendar month. After that period, you must maintain your Status Level or you may be downgraded.
| Status Level | Status Points Required to Reach Level (during calendar month) | Status Points Required to Maintain Level (during calendar month - assuming you start on the level) |
|---|---|---|
| Bronze | 1 | 1 |
| Silver | 6 | 4 |
| Gold | 81 | 40 |
| Platinum | 201 | 100 |
| Diamond | 401 | 200 |
As a Stake Online Rewards member you qualify for a range of weekly promotions that grow as your status level increases. You are also entered into our VIP Lucky Jackpot drawn every 8 hours, and will keep earning tickets for our Time Of Your Life Sweepstakes where you can win once-in-a-lifetime prizes and experiences multiple times each year! In addition, you may also receive completely free bonuses. Get in touch with us at any time to check your eligibility.
Claiming your signup offer is simple! Just make your first deposit to activate your welcome bonus. Visit the banking page and select any of our safe and secure payment methods. Your signup bonus will be credited instantly to your casino account so you can start playing right away!
Making a deposit is easy thanks to the variety of payment methods and options available to you.
Step 1
To buy casino credits, click the "Bank" button within the casino software interface. This will direct you to the Casino ATM.
Step 2
Select your preferred deposit method, such as Credit Card, by clicking the arrow next to the option of your choice.
Step 3
If you are using a new account, you will need to register your payment details in the Casino software. After registration, choose the amount you want to deposit. You will then receive confirmation of your deposit request.
Issues?
Please feel free to contact a member of our 24/7 live chat support team.
Wagering
If you want to withdraw while bonus funds remain in your account, you must first convert the bonus into cash. This is done through wagering, which simply means placing bets. The casino requires you to place a specified number of bets before a withdrawal is allowed. Once you have wagered enough, your bonus is turned into cash ready for withdrawal.
To fully convert your bonus into cash, you must wager a total equal to 30 times your bonus amount. For example, with a $30 bonus, you would need to wager $900 in total. If you are wagering your first signup bonus, a 60 times wagering requirement applies.
This does not mean you must win that amount or have it available in your balance, nor does it require additional deposits. It simply means that the total value of all your bets, whether winning or losing, must equal 30/60 times the bonus amount granted. After meeting the wagering requirement, you can proceed with your withdrawal.
Certain games contribute more toward wagering requirements than others, such as slot games which contribute 100% and are the quickest way to complete this. Your bonus converts into cash in $10 increments and once fully converted, you may withdraw your balance (minimum $50).
Methods
Withdrawing your winnings is straightforward, and you are not required to withdraw at the end of each session.
You may keep a positive balance in your casino account, which will automatically remain in the system for your next login and play session.
Please note:
-
The casino has established minimum withdrawal limits:
- DBT/WIRE: $300
- All other methods: $50
- Withdrawn funds remain in pending status for 2 working days, during which you can reverse the withdrawal and continue playing at the Casino
How to make a withdrawal:
Step 1
Click the "Bank" button within the casino software interface.
Step 2
Select the "Withdrawal" tab on the banking pages.
Step 3
Enter the amount you wish to withdraw and click the "Next" button.
Withdrawn funds are first applied against any recent deposits where applicable. *Note* Some financial processors do not support credit card refunds. Any winnings exceeding your deposited amount will be sent via your Preferred Method Of Payment - PMOP as selected in the Casino banking pages.
Timeframes
Withdrawn funds will remain pending for 2 working days, during which you may reverse the withdrawal and continue playing. After those 2 working days, the withdrawal will be processed as follows:
- Visa, Mastercard, Maestro - 3 working days
- e-Wallets - 1 to 3 working days
- Direct Bank Transfer - 6 to 10 working days
- CAD EFT/ECheck (Canada only) - 2 to 3 working days
Due to enhanced security measures, players who have not previously withdrawn using these methods may be required to complete additional verification checks which can take up to 5-7 working days.
Ensure you never miss any of the exciting promotions and rewards available across the Stake Online Rewards network by adding us to your safe list today.
If you would like to unsubscribe from our emails, click the unsubscribe link at the bottom of the message you received and untick the box for the mailer or offer you no longer wish to receive. Please note that updates may take up to 24 hours to take effect.
At Stake Online Rewards, we are dedicated to delivering the most rewarding gaming experience possible. Our Highest Win Rate Guarantee™ means we always provide the best available win rate or Return to Player (RTP) version of games offered by our software providers.
This ensures that when you play at any of our partner casinos, you have the greatest chance of winning compared to competitor casinos that do not provide the highest RTP versions. In identical games, with a $100 bankroll and $1 per spin, you will on average receive 900 more spins at a Stake Online Rewards® partner casino than at other casinos that apply a 50% higher margin on each slot spin.
Games not loading
If your games fail to load, please contact our live chat team so they can diagnose the possible cause.
Login issues
Please use the forgotten account/password link within your casino to reset your details, or speak directly with a member of our 24/7 live chat support team.
