We collect the following information about you: Personal information provided by you when registering for an account or using our website. This data includes first and last name, date of birth, credit card information, username and password, proof of identity and age, billing address, home address, email address, telephone number and other contact information. Technical information about your device and platform, such as administrative and traffic information, including but not limited to: source IP address, time and date accessed, device type, web pages visited, language used, your location, data transfer route , software crash reports, and the type of browser you are using. This information is necessary in order to provide our Services and ensure their quality. Your public profile information, including your name, photo and other information that you share with us by rating, posting or otherwise interacting with us through our social media accounts such as Facebook, Twitter and Google+. We keep records of your communications or other interactions with us via e-mail, standard mail, text messages (SMS), online forms, instant messaging applications, e.g. Whatsapp and Skype, by phone or chat on our website. Other information from third party databases in order to comply with our legal and regulatory obligations. We may also receive your personal data from online services and service providers, such as financial institutions or joint liquidity services, as well as from client lists legally acquired from third party providers. We may collect additional information about you that you provide to us in the course of using our services.
USE OF INFORMATION AND LEGAL RATIONALE
In order to provide the requested services or fulfill contractual obligations to you:
Providing support and delivering service communications, including communications about our services that solicit feedback from you, as well as notifying you of changes to our website, our services or terms of service and policies.
For the purpose of conducting security checks at any time to verify your identity, age, the information you provided during registration, as well as to verify your use of our services and your financial transactions for possible violations of our General Terms and Conditions and the provisions of applicable law. Security checks include, for example, requesting a credit report and/or otherwise verifying the information provided against information in third-party databases.
To process your online transactions and payments (including transferring your personal data to third party payment processors, electronic payment processors and other financial institutions as the need arises).
To conduct our business and our legitimate interests:
For the purposes of investigating and responding to inquiries, questions and complaints and responding to any form of feedback.
For the purpose of filling your news feed with information about the activities performed in the game and disseminating this information to other players, which may be rewarded with loyalty points and other rewards (publication of data about your activities in the game can be controlled in the privacy settings).
To help you participate in promotions, market research and events of third parties.
Phone conversations and chat conversations with customers may be recorded to improve the quality of our services and products, to train staff, and in case you file a complaint in the future, to record the conversation.
To provide promotional offers and information in which you have expressed an interest or where we have reason to believe you are interested in our Products.
We monitor our websites and online services and use your personal data to improve and protect our content, services and websites, both online and offline.
We use your personal information to personalize our website and services based on your preferences.
We monitor customer accounts in order to prevent dishonest and fraudulent activities on our website.
We use personal data to investigate complaints received from you or other users about our websites or services.
We may need to share your information with trusted third party service providers that we need to provide our gambling services, including support services, information security, payment processing, marketing services, data analysis, research and surveys.
We will use personal data in connection with claims, legal and regulatory compliance and investigations as necessary (including disclosure of this information in connection with a lawsuit or proceeding).
We use personal information to understand your demographics, likely behaviors and preferences to inform you about decisions we have made regarding our services, content and promotions. In addition, we collect reports on various contributions to our commercial performance in customer profiles. We create profiles through manual and automated processes, including through third party service providers.
For purposes required by law:
In response to requests from government or law enforcement agencies conducting an investigation.
To investigate and/or report fraud, terrorism, misrepresentation, security incidents or crimes in accordance with applicable law.
We may use automated decisions (i.e. decisions made without human intervention), including profile analysis, to: create a description of your demographics, past behaviors, likely future behaviors and preferences. This gives us the opportunity: provide content and offers tailored to your individual preferences on our platform as well as in our marketing communications; provide customers with services related to the implementation of payments and payments, support and other operational services; and comply with the requirements of legal norms and regulations, laws related to the prevention of fraud, money laundering, and gambling. If you do not agree with the automated decision, please contact Us using one of the methods set out in the rights section and we will review the decision.
You have numerous rights under the law when it comes to your data. You can exercise any of these rights by contacting us using the contact details below.
Right to object to data processing. You have the right to object to certain data processing practices, including data processing for marketing purposes.
The right to be informed. You have the right to be clear, transparent and understandable about how we use your information and about your rights.
The right to amend. You have the right to correct your information if it is inaccurate or incomplete. You can contact us with a request to correct errors in the information we hold.
Right to delete. This right, also known as the ‘right to be forgotten’, empowers you to request that we delete or remove your information in our possession. This right is not absolute and will not be valid if there are legal or overriding reasons.
Right to restriction of processing. You have the right to ‘block’ or stop further use of your information. If processing is restricted, we may still store your information, but we will not use it further.
Right to data portability. You have the right to receive and reuse your data for your own purposes across different services. However, this right is not general and there are exceptions to it.
Right to file a complaint. You have the right to file a complaint about how we use or process your data with your local data protection authorities. See contact details in the section above.
The right to withdraw consent. If you have consented to any action with your information, you can withdraw your consent to the processing of your information at any time.
STORAGE OF PERSONAL DATA